Shipping conditions
Last update: June 30, 2025
The shipping terms and conditions apply in conjunction with our terms and conditions and refund policy for all orders placed on www.grilled-green.de and should be read and understood in conjunction with www.grilled-green.de/Versandbedingungen, www.grilled-green.de/AGB, and www.grilled-green.de/Rückerstattungsrichtlinie. If this is not the case or if you have any questions, please contact us at shop@grilled-green.de.
What shipping options are available?
We offer standard shipping via DHL, which means that we do our best to ensure fast delivery, but we have no influence on shipping times once the order has been handed over to DHL. If problems arise, we will contact you and look for a suitable solution.
Shipping costs
Each of our orders is charged €3 for shipping.
*For large orders weighing over 2 kg, shipping costs increase proportionally to the weight.
Example: 1.5 kg shipping weight = €3 shipping costs; 3 kg shipping weight = €5 shipping costs; 10 kg shipping weight = €7 shipping costs
We try to deliver orders to you as quickly as possible, which usually takes about 2-4 business days.
For EU and UK customers: This policy does not affect your statutory rights that the stated shipping time refers to the earliest possible arrival time and that every order will be delivered within 30 days of placing the order.
Please note that we are a small and young company, and despite our best efforts, delays may occur. If this is the case, we will let you know!
International shipping
We do not currently offer international shipping.
Shipping times
Our small team works on orders Monday through Friday from 9:00 a.m. to 6:00 p.m.
Delays in the shipping chain
In the event of delays caused by us or the service provider, we will contact you and provide you with a new delivery date.
For EU and UK customers: This policy does not affect your statutory rights that the stated shipping time is the earliest possible arrival time and that every order will be delivered within 30 days of placing the order.
Contact regarding this policy
If you have any questions, please contact us at: shop@grilled-green.de
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